SUPPORT (Setting up)

You can download the app from the iTunes or Google Play Store. The App is available for IOS and Android devices. Search for "Roll Call Solutions"

Open the app. Enter your company ID (provided by your co). Then select Sign up, Enter your Employee ID and then follow the 6 steps to create your profile. 

Don't forget to allow notifications and location and to set notifications to "persistent" in IOS or "Priority" in Android.

After opening the app, click the forgot username/password button and you will be able to reset your password

You can set "out of office" in advance by going to My details > Out of office or Settings > Out of office

You can change the language by selecting Settings > Language. Current available languages are English and Cantonese

A teach in may be required to show those with "admin" rights the various features of the product. Please contact Roll Call Solutions to schedule so that your company can get the most out of the platform

You can add contacts to "favourites" in the staff directory. Go to the staff directory, click on a contact to open their profile. Then press the star in the right hand corner  so it becomes yellow. When you have at least one contact in favourites, the favourites tab in staff directory will be the default.

You can edit your personal details and emergency contact details in "My details".
In "My details" click on "edit profile" on the top right. You can then select "personal details" or "Emergency contact" by pressing each heading.

Note - you cannot change your job title and office. Contact your HR manager if you wish to do this

You can search for staff in 2 ways.
1. By name (first or surname) by typing in the "Search staff" filed under "Staff Directory" screen heading.

2. Filter - By pressing the icon in the top right of "Staff Director" screen you can filter  by country, city, office and department or a combination of them

To contact a colleague you can email, chat or call them by pressing one of the 3 icons below their name.

Chat is a much better communication medium than text/sms. Once you start you won't look back ! All staff contact details are within the app so no need to add to your phone.
1. To create a 1-1 conversation : Press the pen icon in top right of "Chat" screen. Select a contact and start writing. Or you can use the staff directory, find the staff member and press the chat icon

2. To create a group : Select "create group" under the pen icon in the Chats screen. Enter a group name and photo and add members.

This is where your company will post news, announcements, rosters, policies & procedures and links to  documents or websites.

If you want something posted please contact your HR manager as only "admins" within a company can upload via the Admin Portal. 

In the case of an emergency you may be sent an alert via push notification. Hence it's important that you are always logged in and have notifications enabled. If you receive an emergency alert please respond safe or not safe as quick as you can so that your manager knows you are safe. It's also important to make sure your emergency contact details are up to date.

I'm not receiving notifications.

 IOS users - please allow notifications and set banner style to "persistent" via your phone "Settings>Notifications>Roll Call"

Android users - "Settings>Applications>Application Manager >Notifications>Roll Call and set to  : Allow, Set as priority, Preview in pop-ups and show on lock screen.

Can my employer track me if I enable location settings? 

NO. Neither your employer nor Roll Call Solutions can track you. The only time your employer can determine your location is when you reply "Not safe" in an Emergency.

Where is my information stored? 

All information is stored in the cloud using Amazon Web Services. All chat messages are encrypted and no information is stored on your device.

Your data remains the property of your employer and Roll Call Solutions will not re-sell your data. 

Only those with admin rights such as HR or your managers will have access to your emergency contact details.

Yes, you can hide your mobile number by going to "Settings" and swiping the toggle "Show my mobile to others" to off. Note that those with admin rights will be still be able to see your mobile for emergency contact.

support@rollcallsolutions.com

or simply fill out the form below